Return Policy

Last Updated: 2025

Introduction

This Return Policy explains our policy regarding returns, cancellations, and refunds for our floristry services. Please read this policy carefully before making any arrangements with us.

About Our Services

Organicwaxscent is a small floristry studio that creates hand-arranged bouquets using fresh, seasonal flowers. Our bouquets are prepared individually and may vary based on seasonal availability.

Cancellation Policy

If you need to cancel an arrangement or order, please contact us as soon as possible. We will do our best to accommodate cancellation requests, subject to the following:

• Cancellations should be made at least 48 hours before the scheduled preparation or delivery date, where applicable
• We may not be able to accommodate cancellations for arrangements that have already been prepared
• Please contact us directly to discuss your specific situation

Returns and Refunds

Due to the perishable nature of flowers, we generally do not accept returns of bouquets once they have been prepared and provided to you. However, we want to ensure your satisfaction, so please contact us if you have concerns about your bouquet.

Quality Issues

If you receive a bouquet that does not meet our quality standards or is damaged, please contact us within 24 hours of receipt. We will work with you to resolve the issue, which may include:

• Replacement of the bouquet, subject to availability
• Partial or full refund, depending on the circumstances
• Other arrangements as agreed upon

Refund Process

If a refund is agreed upon, we will process it using the same method of payment used for the original transaction. Refunds may take 5-10 business days to appear in your account, depending on your payment provider.

Seasonal Variations

Please note that our bouquets are created using seasonal flowers, which means the exact flowers and colours may vary based on what is naturally available at the time. We work with flowers that are in season to ensure freshness and quality.

If you have specific preferences or requirements, please discuss these with us when making arrangements, and we will do our best to accommodate your requests within seasonal availability.

Flower Care

The lifespan and appearance of flowers depend on proper care. We provide care instructions with our bouquets, and following these instructions will help ensure your flowers last as long as possible.

We cannot be responsible for the condition of flowers if they are not cared for according to our instructions, or if they are exposed to adverse conditions such as extreme temperatures, direct sunlight, or lack of water.

Contact Us

If you need to cancel an order, request a return, or have any concerns about your bouquet, please contact us as soon as possible:

Email: contact@organicwaxscent.world
Telephone: +447458197331
Address: 85 Great Portland St, London W1W 7LT, United Kingdom

Consumer Rights

Nothing in this policy affects your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Changes to This Policy

We may update this Return Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Damaged or Defective Items

If you receive a bouquet that is damaged or defective upon arrival, please contact us immediately, ideally within 24 hours of receipt. We will need to see photographs of the damage to process your claim.

Once we have verified the damage, we will work with you to resolve the issue, which may include replacement, partial refund, or full refund depending on the circumstances.

Custom Arrangements

For custom arrangements that have been specifically created to your requirements, our cancellation and return policy may differ. Please discuss cancellation terms with us at the time of ordering, as custom arrangements may require more notice for cancellation.

Custom arrangements that have already been prepared may not be eligible for return or refund, as they have been created specifically for you and may not be suitable for other customers.

Gift Arrangements

If you have received a bouquet as a gift and are not satisfied, please contact us to discuss the situation. We will work with you to find a suitable resolution, which may include exchange for a different arrangement or store credit.

Processing Times

Refunds, when approved, will be processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment provider and may take additional time.

Replacement bouquets, when applicable, will be prepared and provided as soon as possible, subject to flower availability and our schedule.

Questions

If you have any questions about this Return Policy, please contact us using the details provided above.

We aim to respond to all return and cancellation enquiries within 2-3 business days and will work with you to resolve any issues promptly and fairly.