Privacy Policy

How we handle your personal information

Last Updated: 2025

Introduction

This Privacy Policy explains how Organicwaxscent ("we", "our", or "us") collects, uses, and protects your personal data when you visit our website or contact us. We are committed to protecting your privacy and handling your personal information in accordance with the General Data Protection Regulation (GDPR) and UK data protection laws.

Data Controller

Organicwaxscent is the data controller responsible for your personal data. Our contact details are:

85 Great Portland St, London W1W 7LT, United Kingdom
Email: contact@organicwaxscent.world

Information We Collect

We may collect the following types of personal information:

  • Name and contact details (email address, telephone number, postal address) when you contact us through our contact form
  • Information about your bouquet interests or preferences
  • Technical information such as IP address, browser type, and device information when you visit our website
  • Information collected through cookies (see our Cookies Policy for more details)

How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your enquiries and provide information about our services
  • To process and manage any communications you send to us
  • To improve our website and services
  • To comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal bases:

  • Consent: When you provide explicit consent, such as when you submit our contact form
  • Legitimate Interests: To respond to your enquiries and improve our services
  • Legal Obligation: To comply with applicable laws and regulations

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements
  • When required by law or to protect our rights and safety

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Contact form submissions are typically retained for up to two years unless you request deletion.

Your Rights

Under GDPR and UK data protection laws, you have the following rights:

  • Right of Access: You can request a copy of the personal data we hold about you
  • Right to Rectification: You can request correction of inaccurate personal data
  • Right to Erasure: You can request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: You can request restriction of processing of your personal data
  • Right to Data Portability: You can request transfer of your personal data to another service provider
  • Right to Object: You can object to processing of your personal data
  • Right to Withdraw Consent: Where processing is based on consent, you can withdraw consent at any time

To exercise any of these rights, please contact us using the details provided above.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

International Transfers

Your personal data is processed and stored within the United Kingdom and European Economic Area. We do not transfer your personal data to countries outside the EEA unless adequate safeguards are in place.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.

Data Breaches

In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant supervisory authority as required by law. We will take immediate steps to contain the breach and mitigate any potential harm.

Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority. You can contact the ICO at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: www.ico.org.uk

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at contact@organicwaxscent.world.

We aim to respond to all privacy-related enquiries within 30 days of receipt.